We're a mailing services provider that can pick up, process and provide interim transportation of all your mail and parcels to both domestic and international locations.
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Consistently achieve transit times comparable to First Class Mail® plus one day, utilizing the extensive UPS Mail Innovations network, and our unique working relationship with the U.S. Postal Service®. We handle functions—such as labeling and sorting qualified mail—normally done by USPS, and pass the savings to you. Through our national network of processing facilities, proprietary software and technology, we can process and transport domestic mail to its point of induction within 24-48 hours of pickup.
We can help reduce the complexity of doing business globally with easier, more affordable international mail solutions. We handle both priority and economy class qualified mail, from processing to transportation, so you can save money and improve delivery times. We handle shipments to postal authorities in more than 200 countries, with international options that can be customized to your specific mailing needs.
Need a more efficient, economical returns solution? Try UPS Mail Innovations® Returns. Leveraging the USPS® for “first-mile" package retrieval, we can pick up, sort, transport and deliver a prepaid return package right back to the shipper. With easy-to-use labels, multiple drop-off points—including residential mailboxes, postal collection boxes, local post offices, authorized postal service outlets or a scheduled pickup through usps.com—consistent transit times and tracking through ups.com, returns are a breeze.
More than 2 million square feet of processing space in 22 U.S. locations
We help you comply with the stringent regulations and guidelines governing induction of financial mailings into the postal system. Qualified mail* includes: enrollment packets; forms; information kits; membership packets; prospectuses; proxy notices, and welcome kits.
Accountability matters. We can provide increased accuracy and acceptance rates by the USPS, plus CASS certification for automated flats. Qualified mail* includes: enrollment packets; forms; insurance benefits; provider listings; questionnaires; outreach programs, and more.
When cost-control matters, you can efficiently mail lightweight products (under 1 lb.) to achieve desired margins and delivery time. Qualified mail* includes: advertisements; circulars and direct marketing; apparel and cosmetics; catalogs; CDs; DVDs; invitations; product samples; video games, etc.
Our growing network of 22 mail processing facilities helps direct mail, advertising, accounting and other services cost-effectively mail even large, non-standard-size pieces or other complex projects. Qualified mail* includes: brochures; CDs; media guides; news releases/kits; newsletters; surveys, etc.
We provide enhanced security for sensitive government mailings, and all our key people have U.S. Postal Services Mail Quality Control (MQC) certification. We offer bonded drivers, vehicles and containers that can be sealed and security tagged, state-of-the-art surveillance and monitoring equipment. Qualified mail* includes: announcements; booklets; environmental notices; forms; legal documents; manuals; questionnaires; surveys, etc.
In a rapidly changing business, cost efficiency means profitability. We can help you save up to 25% on mailing costs while ensuring First-Class® comparable service. Qualified mail* includes: calendars; information packets; flyers; marketing materials; photographs; promotional items; travel brochures, and more.
Whether it's sending time-sensitive material to large groups or bulky educational supplies, mailings can be complicated and costly. All our key people have U.S. Postal Services Mail Quality Control (MQC) certification, and are fully trained to assist with qualified mail* including: admission packets; course schedule booklets; new student orientation booklets; surveys; newsletters; CDs; catalogs, and more.
*It is the customer's responsibility to ensure that mail pieces constitute qualified mail under the USPS Domestic Manual then in effect. For definitions of qualified mail, check Qualified Domestic Mail or Qualified International Mail.
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UPS Mail Innovations inducts your mail piece into the U.S. Postal Service within 24-48 hours of processing. The U.S. Postal Service will then deliver the mail piece within one to five days.
UPS Mail Innovations works with the U.S. Postal Service, providing the pick-up, processing and interim transportation of mail. Then, final delivery of your package is made by domestic and international postal services.
You can use the package ID, tracking number, or U.S. Postal Service IMPB. Track your package here.
Please submit your contact information here and our team will help you set up an account.
No, a signature is not required or offered for items delivered through UPS Mail Innovations.
Only the USPS, through a valid change-of-address order, can redirect the mail to its new address. Typically, the package will only be forwarded if the company that shipped it has requested to have the mail forwarded.
UPS Mail Innovations does not offer insurance, however insurance may be available through the original shipping company.
Once a package enters the USPS system, tracking updates are only available for those mail pieces utilizing a USPS Delivery Confirmation service.
Yes. UPS Mail Innovations delivers to P.O. boxes, Alaska, Hawaii, U.S. Territories, APO (Army Post Office), FPO (Fleet Post Office) and the DPO (Diplomatic Post Office). Please note that APO, FPO and DPO shipments may require a CN22 customs form.
Check back later to see additional details. If a prolonged period of time passes, please reach out to the company that shipped the package. Weather and other service-impacting factors may cause delays with some mail-piece delivery.
Effective July 1, 2021, the European Commission has updated some of the rules for VAT e-commerce, launching an “import one stop shop” (IOSS) for online retailers to declare and pay duties and getting rid of the low-value consignment relief policy that previously exempted packages valued at under €22 from VAT.
For more information about the new rules and what they mean for your business, visit https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en or contact your UPS representative.
It depends on the service level chosen. Average time-in-transit for Priority Service is 4-8 business days from when mail is exported from a Mail Innovations facility. Standard Service averages 7-14 business days from when mail is exported from a Mail Innovations facility.
The in-country postal authority will leave notification if a VAT/GST or duty will need to be paid. The recipient will need to refer to the alternative tracking number as the reference number when contacting their local postal authority.
An alternative tracking number is a secondary tracking number used as a Customs identification number and, in some cases, can be used to track with the destination postal authority. It can be found at UPS.com.
Delivery Duties Unpaid. This indicates that the recipient of the mail piece is responsible for paying any VAT/GST or duties assessed on the mail piece.
No, UPS Mail Innovations does not contact Customs to clear, pay or return a package.
The postal authority in the country of destination will deliver the international mail piece.
Delivery Duties Paid. This type of service allows for prepayment of VAT/GST or duties. Currently, UPS Mail Innovations only has this option to Canada.
This enables the U.S. sender, rather than the Canadian recipient, to pay any duties and taxes assessed by the Canadian Customs authority.
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